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Festival Info and Covid-19

Festival Information

Covid-19 Protection Framework

At Escape, we take the ongoing risk of COVID-19 spread seriously. We are working with each of our venue partners to ensure the safety of all staff, presenters and audiences who attend.

Aotearoa is currently in the Orange setting of New Zealand’s COVID-19 Protection Framework. At Orange, we can continue to do everyday activities, but we need to protect our vulnerable communities. There are no capacity limits or distancing requirements at venues and facemasks are not compulsory at events, either indoors or outdoors, but are recommended if you feel unsafe. Workers and volunteers at indoor events must wear face masks, unless they are exempt.

Please do not attend an Escape event:

If you have any cold and flu symptoms, especially those associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing/running nose, loss of sense of smell and/or taste)

You are within your or one of your household’s isolation period from testing positive, or one of your household’s seven-day isolation period (and you have not already recovered yourself)

You are awaiting the results of a PCR test

To protect yourself, your whānau and our Escape community, please be considerate.

Click here to find out more about the current Covid-19 protocols around attending events in Orange Light Setting

Cancellation and Postponement

For any cancelled or postponed ticketed shows, all ticket holders will be contacted directly via email by Ticketek, who will provide options around re booking or refunding.

If event numbers become restricted, due to Covid-19, Ticketek will be in contact with all ticket holders about their options.

How to Book?

Phone bookings: Phone Baycourt Community and Arts Centre, Tauranga

(07) 577 7188 or 0800 TICKETEK (842 538).

Baycourt box office: Baycourt will be open Monday to Friday 10.00am - 4.00pm, and 1 hour before performances (held at Baycourt).

Internet bookings: Go to Ticketek for all online bookings.

General admission: If the phrase 'general admission' is used, there are no specific seats allocated. Tickets are issued according to the venue capacity, you select your own seat after admission.

Day passes for Escape weekend: You can purchase day passes for Escape. These are valid for all sessions for the date purchased over the Escape readers and writers weekend.

Accessibility

Tauranga Arts Festival Trust are committed to offering a range of access services so everyone can enjoy Escape. The information below highlights the initiatives in place to deliver a more accessible festival. If you wish to speak to one of our team about your access requirements, please do not hesitate to contact us at info@taurangafestival.co.nz.

Look out for the accessibility symbols throughout the printed and online programmes which indicate the accessibility of each event.

A hearing loop is available in the Addison Theatre at Baycourt Community and Arts Centre, from rows F to S. To access this wireless audio signal change your hearing aid setting to ‘Telecoil’ and it will connect.

COMPANION TICKETS

We have a number of complimentary companion tickets available at each event. If you require a companion ticket please contact us at info@taurangafestival.co.nz

WHEELCHAIR ACCESS BOOKINGS

All Festival venues have wheelchair access. To book wheelchair seating at the Baycourt Community and Arts Centre please contact them directly via 07 577 7188, or baycourtboxoffice@tauranga.govt.nz, for all other venues please contact info@taurangafestival.co.nz

SERVICE DOGS

Please let us know if you will be bringing your service dog so we can arrange appropriate seating for you.

SENSORY SENSITIVITY NEEDS

We want to ensure everyone feels comfortable. If you or one of your guests is autistic, has neurodiversity or sensory sensitivities please get in touch to discuss your access requirements.

We are continually looking for ways to improve our understanding of accessibility needs, universal design and social inclusion. If you have any feedback in this regard, please reach out to us. For any questions or to arrange specific accessibility needs, please contact the Festival Team by emailing info@taurangafestival.co.nz or phone Nikki on 0211645372